Privacy Policy

Last updated: 25 September 2026

1. Introduction

House of Linen Hire Ltd ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Identity data: first name, last name, job title
• Contact data: email address, telephone number, postal address
• Business data: company name, property details relevant to our service
• Transaction data: details of services we provide to you, payment information
• Communications data: your correspondence with us, including enquiries made via our website contact form, email, or telephone
• Technical data: IP address, browser type and version, time zone, operating system when you visit our website

3. How We Collect Your Data

We collect personal data through:

• Direct interactions when you contact us, request a quote, or place an order
• Our website contact form
• Email, telephone, or in-person communication
• Automated technologies (cookies) when you interact with our website

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

• Contract: processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: processing is necessary for our legitimate business interests, such as managing customer relationships, improving our services, and marketing (where it does not override your rights)
• Consent: where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing communications
• Legal obligation: processing is necessary to comply with a legal obligation

5. How We Use Your Data

We use your personal data to:

• Provide and manage our linen hire and laundrette services
• Process and fulfil your orders, including collection and delivery scheduling
• Communicate with you about your account, orders, and service updates
• Respond to your enquiries and provide customer support
• Send you marketing communications where you have consented or where we have a legitimate interest to do so (you can opt out at any time)
• Improve our website and services
• Comply with legal and regulatory obligations

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers: trusted third parties who assist us in operating our business (e.g., IT support, payment processors), bound by contractual obligations to keep your data secure
• Legal requirements: where we are required to do so by law, regulation, or court order
• Business transfers: in connection with any merger, sale of company assets, or acquisition

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically:

• Customer records: 6 years after the end of the business relationship
• Marketing consent records: until consent is withdrawn
• Website analytics data: 26 months

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure storage systems, access controls, and regular security reviews.

9. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data in certain circumstances
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: request transfer of your data to another organisation
• Right to object: object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at office@houseoflinen.co.uk. We will respond to your request within one month.

10. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device. You can control cookies through your browser settings. For more information, visit allaboutcookies.org.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

12. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

14. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.